Write a website message · Game-account enquiries
Details That Identify the Website Issue
Start with the affected page and what needs changing. The details depend on the type of report:
| Website issue | What to include |
|---|---|
| An incorrect rule, number or explanation | Page URL, exact passage or value, proposed correction, and the supporting source or document section |
| A broken or incorrect link | Page URL, link text, destination and the page or error that opens |
| A website feature or display problem | Page URL, action attempted, expected behaviour, actual behaviour or error text, and device and browser for a display problem |
For a rule correction, include the currency, game service or mode named in the source. Rules for another service may use different limits or payout wording. How the website uses its sources explains how we handle those differences.
Write a Website Message
Quote the sentence or value that needs correcting and add its source link. For a website fault, describe the action and what happened.
An e-mail address is optional. Add one if you would like a reply.
Message delivery has not been connected for this preview. You can prepare and save your message below.
How contact information is used
Game-Account Questions
Open the support option in the game or the service account used for that session. That service handles account access and cash transactions and can investigate the relevant account records.
For a bet or credit question, include the round reference, date, time and timezone, accepted stakes and relevant transactions. Use the round and transaction details to prepare the enquiry.
If the game will not load or the connection dropped, the Help starting points distinguish access, bet acceptance and payout issues before you prepare the enquiry.
Adults only · Responsible gambling